Frequently Asked Questions
+ sign to open
- sign to close
+ sign to open / - sign to close
Where are you guys located?
Before the Big Day
You can find us living it up with our six cute-as-heck pups (and three cats who think they're dogs) in a beautiful small-ish town just 20 minutes south of the Mall of America (a true directional landmark around these parts).
Do you travel? Where do you travel to?
You bet your adventure-lovin’ butts we do; we go wherever the love takes us! We travel all over Minnesota and the country to snap our clients’ special days.
Looking to take things international? Count us in! If you’re planning to get hitched somewhere that requires us to pack a passport, get in touch so we can talk tactics. (Oh, and let’s swap travel stories – we’ve got a heap of ‘em!)
What are the travel costs involved? Do we need to pay for your flights and accommodation?
Because we la-la-LOVE traveling with our clients, we’ve created packages for elopements and destination weddings across the contiguous U.S. with travel and accommodations already included. Are you our neighbor? Even better. We don’t charge travel fees for weddings in any state that borders Minnesota. For international or non-contiguous U.S. weddings, we’ll build a custom experience just for you. Just tell us where to meet you!
How do we choose the right service for us?
We get it—there are so many choices when it comes to planning your day, which is why we’ve made this part easy. We offer one thoughtfully crafted base package for each type of wedding, with all the good stuff clearly laid out. No confusing menus or fine print—just a solid starting point to build from, based on what feels most like you.
How much do your services/packages cost?
Our signature wedding collection with Kasey + Tyler starts at $4,500 for 8 hours, with sessions beginning at $500. Check out all of our additional services and destination offerings here. We also provide custom quotes for more intimate celebrations.
Do we get to meet you guys before our wedding?
You bet we do. We can schedule a time to chat before booking, or if you already know we’re the ones for you, go ahead and lock us in and we’ll dive into the fun details and logistics after. (I mean, if you know, you know.) We’re big believers that the best photos start with real connection, and this is where that magic begins. Curious what it’s like to work with us? You can scroll through hundreds of rave reviews on Google, Facebook, and The Knot. We’ll guide you through the entire experience—checking in, answering questions, and making sure you feel supported. We can Zoom, FaceTime, hop on a quick call, or meet in person if you’re local and down for coffee. Want to chat again before the big day? Just say the word. We’ll check in a few weeks out to walk through your timeline, final details, and everything in between so you feel totally confident and excited.
How far in advance do we need to make our booking to guarantee our date?
We typically book 12+ months out, but we always seem to have a few short-term gems tucked in our calendar—so it’s always worth reaching out to check! If you’ve got a date, feel free to lock us in ASAP. No date yet but know you want to work with us? Reach out once that ring hits your finger and we’ll pick a date together that works for you, us and your venue!
What payment options do you offer?
We accept credit cards, Apple Pay, and good ol’ fashioned cash—whatever works best for you!
Do you offer discounts? (Just askin’)
We don’t have any preset discounts, but we do gift a complimentary engagement session (a $700 value) to every couple who books us. It’s our way of saying you’re awesome and helps us get comfy together before the big day.
We occasionally run seasonal promos, which are shared in our welcome email once you inquire.
Also, if you’re a healthcare worker, teacher, or emergency first responder, feel free to note that in your inquiry—we do our best to honor those who serve our communities whenever possible.
(Psst! Celebrating something after the wedding? Check out our ‘After Your Day’ section for returning client perks.)
We want to work with you! How do we book in, and when is payment due?
We require a non-refundable 50% booking retainer to secure your date, with the remaining balance due two weeks before your wedding. Easy-peasy! Prefer to break things up a bit more? We also offer a three-payment option by request.
What do we need to do to prepare for our time together?
After you’ve locked in your date with us, we’ll send over a few personalized questionnaires and planning tools to help us get to know you, your story, and what matters most. These are spaced out through our thoughtfully designed process, so nothing feels rushed or overwhelming. What you share helps us tailor your engagement session and wedding portraits to feel natural, relaxed, and totally you.
We’ll check in at key points along the way with guidance, support, and answers to anything you’re wondering. Honestly, the best way to prepare is to come open, excited, and ready to dive in with us—we’ll handle the rest.
Can we include our furbaby/furbabies in our photos!?
Heck yes you can—and we hope you do! Pets are part of the family, and we’re all about making sure they feel comfy, included, and celebrated. We’ll guide you through choosing pet-friendly locations, what kind of treats/toys to bring, and help everything run smoothly. For safety, all pets are leashed during our sessions (yep, even the ones you see looking perfectly posed and free-roaming). We edit all of the leashes out later! So, when it comes to "pet-friendly" you’re absolutely in the right place. We also own Twelve:52 Pets (our pet photography branch), so when it comes to working with your furryBFFs, you’re in great hands.
Can we see some of your work before we book?
Abso-freakin’-lutely! We share our most recent previews from many of our sessions and weddings regularly on our Facebook, Instagram, and blog (when given permission from our couples)—so you can get a great feel for our style and vibe. Want to see a full gallery, especially one we've photographed at your venue? Just send us a note and we’d be happy to share one with you!
We’re sure you’re rad and everything, but ultimately, what makes you guys so special? Why should we pick you as our photographers?
Great question. Sure, we could list our 15+ years of experience, hundreds of weddings, and glowing client reviews. But what truly sets us apart is the heart behind what we do. We genuinely care about our couples and the stories we get to tell. To us, you’re never just clients. You’re people we’re honored to know, celebrate, and support. We go all in, wildly over-delivering to make sure your day is captured honestly, joyfully, and beautifully. Because you deserve nothing less.
Wanna know more about us?
Read this.
Erm, we’re a little awkward and don’t ‘do’ photos very well. Can you help us with this?
on the day
Welcome to the club, friend! You’ll be relieved to know that just about every couple says this, and trust us; we’ve got your back. This is why we jam with you both in the lead-up to the wedding so we can come up with a game plan that's so awesome you won't even stress about being photographed.
We take a balanced approach to wedding photography: 50% of our time is spent nailing those all important fine art portrait shots, with the other 50% spent capturing candid moments. With 15+ years’ experience in this, we know how to get the best out of your day, and we're there to guide you the whole way. We've got it all covered, from managing the timing, planning, group dynamics, and portrait posing through to snapping the special little moments in between.
How are things going to go down on the day?
We’ve got a solid wedding day game plan that keeps things smooth, stress-free, and fun. You’ll never have to worry about a thing—except maybe which cupcake or signature cocktail to try first. We show up with a full plan in hand, including a pre-approved family photo list and built-in time for just the two of you to soak it all in. (Trust us, you’ll thank us for that breather.)
From your first look to your final dance and everything in between, we’ve got it covered. We’ll even happily step in and save you from Great Aunt Beverly when she tries to steal you away for another photo on her iPad. (It’s totally a thing.)
What if we decide we wanna keep partying with you and need extra time?
You sound like our kind of (party) people! We block off the entire day for our couples, so if you find that the dancefloor is going wild and want us to capture more of those epic moves, we offer additional hours (billed at an hourly rate) upon request.
How soon can we expect to receive our photos?
After Your Day
Updated for 2026 bookings, engagement and portrait sessions are delivered in 3–4 weeks, and weddings in 8–10 weeks. Weddings also receive sneak peeks and highlights (a giant preview at halfway point) while the full gallery is being polished. Woot woot!
How will our photos be delivered?
All of your edited files are delivered exclusively via an online digital gallery (password-protected) with download privileges, so you can share, pick, print, and save your pics directly to your device or hard drive - and your family/friends can too! (if you'd like!)
How many photos will we receive?
For weddings, we guarantee 1,000+ fully edited images—at the minimum. We don’t set a max because if we get wildly carried away (which happens often), you’re getting all the goodies. Every moment that matters, fully edited and delivered.
What is a ‘print release’?
When you make your booking, we’ll send you a fancy-lookin’ contract to sign and a Print License Agreement, which gives you the right to download, print, and share all your images to your heart’s content! We only request you give credit to us for snapping your pics when you put them out on socials or anywhere else online. (But even if you don't, we won't chase you down for it)
Do you offer prints and other goods?
We sure do. You can order prints, wall art – even cards! – directly from your gallery. Better yet, our trusted local printer's equipment syncs to our editing, so all the vibrant colors will be showcased accurately. The only thing we do not offer are albums.
Are all our photos edited?
You betcha. Every image is high-resolution and fully edited using our multi-step process. We carefully color-correct, retouch, and fine-tune to match our vibrant, true-to-life style. (Basically, we make your pics look freakin’ awesome.)
What’s your editing style?
Our style stands out—especially around here. We edit in a true-to-life way with a vibrant twist. Think bold color, crisp lines, and a modern-but-timeless vibe that actually feels like your day.
If you’re looking for a light and airy or super moody look, we might not be the right fit (and that’s totally okay). But if you want photos that pop, feel real, and reflect the joy, color, and energy of your day—then we’re your people. Hit. Us. Up.
What if we want additional retouching done after our gallery is delivered?
We don’t usually get requests for changes after delivery, as everything is edited with care and for consistency. But if you need someone removed (yep, we’ve made people disappear before), a tattoo removed, or a sky swapped, just let us know. We’re happy to tweak a few select images—more complex edits may come with a small per-image fee.
How long are our images accessible for?
Wedding galleries stay live for 1 year, and sessions for 6 months. So, plenty of time to share, print, and back everything up. If your gallery expires or you lose your files (looking at you, crashed computer or missing hard drive), just shoot us a message. We’re always happy to help. A small fee only applies if it’s been a while and we need to go fishing through our archives to retrieve everything from long-term storage.
We back up every wedding and session in multiple places—hard drives and cloud storage—because we’re a little techy and a whole lot prepared. * And for our returning couples and families (think yearly sessions or future milestones), we keep everything in one organized gallery, with each new session added by date. That way, you can revisit every memory, in one place, at anytime!
Holy moly, we LOVED working with you guys! Can you do other shoots for us after the wedding?
Heck yes you can, and honestly, nothing makes us happier than welcoming couples back in front of our cameras. Once you’ve had your wedding with us, you’re part of the Studio Twelve:52 fam for life. All of our wedding clients receive 40% off any future session—forever. Whether it’s your next big milestone or just a moment you want to remember, we’re here for it.
Just send us a note when you’re ready to document the next chapter. We’ll bring the cameras, a few happy tears, and definitely some squishy hugs—because the crew’s gettin’ back together and that’s always worth celebrating!
What if it rains the day we’re having our engagement portrait done?
Cancellations & Refunds
Dang rain! If an engagement portrait session is rained out (and you’re not the kind of couple who is down with dancing in the rain), we can happily move your booking to a new date or time. We just ask that you be flexible with options as we'll still have other bookings to honor.
What happens if we have to change our wedding date?
If you have to make drastic changes to your wedding date because of circumstances outside of your control, we ask that you contact us first with multiple date options. That way, we can find a mutually suitable date and help transfer everything over without losing your non-refundable retainer. However, if you choose a new date and we aren’t available, our non-refundable retainer remains. (So please, get in touch with us ASAP!)
Not sure how to juggle the change? We feel ya. Reach out to us first so we can use our secret vendor wrangling ninja skills to walk you through the process and help you maintain ALL of your favorite wedding vendors.
Our wedding isn’t going ahead anymore. What’s your cancellation policy?
All cancellations incur a penalty in the form of your non-refundable 50% retainer. As we book dates up to two years in advance for our clients, this means that a cancellation (as heartbreaking as it is) is a considerable loss of income for us. We’re sorry, but we want to be honest and up-front about that.
What are your Terms & Conditions?
The legal-shmegal stuff
Do you have a privacy policy?
We sure do; in fact, we take our clients’ privacy preferences pretty dang seriously around here. While we post previews of shoots publicly on our Facebook page, we also respect your right to keep that shizzle on the down-low, so please just communicate this with us. You can check out our official policy for yourself here.
How much do you really love weddings?
Secret Bonus FAQ
no pretending.
Take a peek at what we do best.
BYO tissues.
(and a lotta’ love)
CAUTION: TRUE LOVE AHEAD
Just real life.
as
seen
in.
T K
Your name
Phone Number
YOUR BEST EMAIL ADDRESs
TELL US MORE ABOUT YOURSELVEs + YOUR vision (WE LOVE THIS PART!)
submit
We know you're probably keen as heck to start chatting all things photography - believe us, we're super pumped too! - but being wedding photographers also means we’re away from our desks while we document epic love stories (and questionable dancefloor moves) Fridays, Saturdays + Sundays.
So, while you won't find us spending the weekends in our inbox, you can expect a reply to hit yours within 24-48 hours.
